A thriving workplace culture isn’t built on just pay and perks. It’s rooted in trust, respect, and camaraderie. Organizations that prioritize these values consistently see the benefits reflected in employee engagement, collaboration, and overall performance. By building an environment where people feel valued and empowered, you will not only retain top talent but also unlock new levels of innovation and growth.
This is the exact path FPG Technologies and Solutions took. An impressive 86% of their employees affirm it is a Great Place to Work. But it wasn’t all plain sailing for the tech company. At a critical stage in their growth, they faced some workplace culture challenges that demanded deliberate action and bold decisions.
This case study explores how FPG Technologies leveraged employee feedback to transform its culture, earn Great Place To Work® Certification, and sustain a high-performing, people-first workplace.
Meet FPG Technologies
Founded in 2018, FPG Technologies and Solutions Limited is an information technology solutions provider and systems integrator. They specialize in providing organizations with innovative technology solutions that help them drive extreme business agility with confidence. They currently have over 50 employees with presence in 3 countries.
Why FPG Technologies Partnered with Great Place To Work
For FPG Technologies, earning Great Place To Work® Certification was never only about the badge. It was more about creating a better experience for employees. But rather than relying on assumptions, the leadership wanted a clear, data-driven insight into how employees truly felt about their workplace.. Hence, they partnered with Great Place To Work® to conduct the Trust Index™ Survey. The insights gathered led to stronger collaboration, higher retention, and measurable improvements in business performance.
“We participated in the Trust Index™ Survey to gain an honest, data-driven view of how our employees truly feel about working here, says Joy Ehibor, Chief Human Resources Officer at FPG Technologies and Solutions Limited.
Partnering with Great Place To Work®, FPG gathered actionable feedback and turned it into change. The result? Stronger collaboration, higher retention, and measurable improvements in business performance.
Challenge
Overcoming the Triple Threat: Turnover, Communication, and Engagement
At FPG Technologies, early warning signs of cultural strain were evident. While the company continued to deliver innovative technology solutions to clients, its internal culture needed reinforcement.
High turnover rates: FPG Tech was experiencing significant employee churn, which was not only costly in terms of recruitment and training expenses but also disrupted team dynamics. The constant cycle of hiring and onboarding prevented them from building a stable team necessary for sustained business growth.
Communication Gaps: There were clear disconnects in how information flowed throughout the organization. These communication barriers create misunderstandings, reducing efficiency, and leaving employees unclear about priorities and decision-making.
Low Employee Engagement: Perhaps most concerning was the overall lack of engagement among team members. When employees aren't fully invested in their work or the organization's mission, it affects everything from productivity and innovation to customer service and collaborative efforts.
These challenges reflected a common reality in fast-growing organizations: operational focus can overshadow the human side of business. Without deliberate investment in culture, employees can feel disconnected, resulting in low productivity despite possessing strong technical capabilities.
FPG Technologies recognized that to succeed long-term, they needed to understand their culture from the inside out.
Solution
Creating a Culture of Trust Through Data-Driven Insights
FPG Tech approached the Trust Index™ Survey not as a regular exercise, but as a genuine opportunity to transform their workplace culture. The decision was driven by their commitment to understanding the authentic employee experience and using that knowledge to create meaningful change.
According to Joy, “We participated in the Index Survey to gain an honest, data-driven view of how our employees truly feel about working here. We wanted to measure levels of trust, respect, fairness, and engagement so we can strengthen our culture, build a more inclusive and high-performing workplace, and ensure our values are being lived every day. The insights will guide us in making informed, employee-focused decisions that support both individual well-being and organisational success.”
Announcing the survey also came with excitement among the staff. “When I shared the news about GPTW with them, they were excited; some staff members mentioned that their friends from other organisations had already been certified. This excitement from knowing this organisation is participating motivated them to commit to it.”
This enthusiasm created immediate momentum and demonstrated that employees were eager for their voices to be heard.
The insights gained from the Trust Index Survey provided actionable insights, revealing what employees valued most and where improvements were needed. It became the foundation for strategic planning and policy development. Leadership could now base its decisions on concrete data about what employees actually experienced and valued.
Outcome
Transformative Results Across All Key Metrics
The impact of achieving Great Place To Work Certification has been profound and measurable across multiple dimensions of organizational performance.
Improvement in Retention: The organization successfully reversed its high turnover challenge, achieving significantly higher retention rates. This improvement has created stability that allows teams to develop deeper expertise and stronger working relationships, contributing to overall organizational effectiveness.
Enhanced Employee Engagement: Team engagement levels have risen substantially, creating a more vibrant and productive workplace environment. Employees are now more invested in their work, more willing to go above and beyond, and more committed to the organization's success.
Strengthened Cross-Functional Collaboration: One of the most notable improvements has been in how different departments and teams work together. The communication gaps that once hindered collaboration have been addressed, resulting in more seamless cooperation across functional areas and improved project outcomes.
Measurable Revenue Growth: The improved employee experience has translated directly into business results, with the organization experiencing increased revenue that can be attributed to higher employee engagement, better retention, and more effective collaboration.
The Path Forward: Sustaining Excellence
Earning Great Place To Work® Certification isn’t a one-time achievement — it’s a commitment to continuously listening, learning, and improving. For FPG Technologies and Solutions Limited, certification is the beginning of an ongoing journey to build a workplace where people feel valued, trusted, and empowered to succeed.
According to Joy “We plan to maintain a great workplace by acting on the insights from our Trust Index™ Survey, ensuring that employee feedback translates into meaningful change. Our focus will be on strengthening open communication, fostering continuous learning and career growth, recognizing contributions, and promoting fairness and inclusion. We will regularly review our policies, invest in leadership development, and maintain channels for employees to share ideas and concerns. By making employee well-being and engagement central to our strategy, we aim to sustain a positive, high-performance culture where everyone feels valued and trusted.”
This forward-looking approach reflects FPG’s belief that a thriving workplace is never static — it’s built day by day, decision by decision. By committing to ongoing improvement, FPG Technologies is ensuring that earning Great Place To Work Certification becomes more than a milestone — it becomes a way of operating that drives both people and business success well into the future.
Advice for Other Organizations
FPG Technologies’ journey shows how meaningful employee feedback can transform a workplace when leadership treats it as more than a checkbox exercise.
Joy Ehibor encourages other organizations to view Great Place To Work® Certification as a pathway, not just a plaque.
“Our advice to other organizations is to approach Certification not just as an achievement, but as a genuine commitment to building and sustaining a great workplace. Be open to listening, both to what’s working well and what needs improvement. Engage your employees regularly, communicate the purpose of the process clearly and early, and act on the feedback you receive. Focus on authenticity; the Trust Index™ Survey reflects the real employee experience, so lasting success comes from embedding trust, respect, and fairness into your culture, not from short-term fixes.”
This advice echoes a key lesson from FPG’s own experience: lasting culture change comes from continuous improvement, not one-off initiatives. Certification works best when leaders see it as a catalyst for deeper connection with employees and a guide for shaping the workplace of the future.
